Privacy Policy

1. Introduction

Sun Energy Experts (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access and correct that information.

2. Scope

This policy applies to personal information collected via our Site, any interactions, purchases or communications with us in Australia.

3. Legal Framework

If our annual turnover exceeds AUD 3 million or if we otherwise handle personal information as defined by the Privacy Act 1988 (Cth) and the Office of the Australian Information Commissioner (OAIC), we comply with the Australian Privacy Principles (APPs). Sprintlaw+1

4. What Information We Collect

We collect types of personal information including:

• your name, email address, postal address, phone number;
• payment details (via Stripe, though note we do not store full credit card details ourselves);
• order history, installation site/address;
• device/IP address, website usage data;
• any other information you provide (e.g., via our contact or support forms).

5. How We Collect It

• Directly from you when you create an account, place an order, contact us or subscribe to communications.
• Automatically via cookies or analytics tools when you visit our Site.
• From third-party sources where applicable (e.g., fraud detection services).

6. Use of Your Information

We use your personal information for purposes including:

• Processing your order, payment and delivery/installation;
• Providing customer support and communications;
• Marketing and promotional offers (where you’ve consented);
• Improving our website, products and services;
• Compliance with legal obligations, fraud prevention, and security.

7. Disclosure to Third Parties

We may disclose your information to:

• Service providers (e.g., Stripe for payment processing, courier companies for delivery);
• Our contractors or agents for installation, maintenance;
• Where required by law or regulatory authority;
• If the business is sold or merged with another entity (we would notify you).

We require these third parties to protect your personal information and comply with privacy obligations.

8. Transfers Overseas

If your information is transferred outside Australia, we will ensure either: (a) the overseas recipient is subject to privacy obligations similar to APPs; or (b) you have consented to the transfer after being informed.

9. Your Rights

You have rights to:

• Access the personal information we hold about you;
• Correct or update it;
• Request deletion (subject to legal/contractual obligations);
• Opt out of marketing communications;
• Lodge a complaint with us or with the OAIC if you believe a breach has occurred.

10. Data Security & Retention

We take reasonable steps to protect your information from misuse, loss, unauthorised access or modification. business.gov.au+1
We will retain your personal information only for as long as necessary for the purposes outlined, or as required by law.

11. Cookies & Site Tracking

Our Site uses cookies and tracking technologies to analyse usage, improve performance, personalise offers. You may change your browser settings to disable cookies, but this may affect your experience.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the updated version on the Site with a revised “Last updated” date. Please check regularly.

13. Contact Us

For questions about this policy or to make a request (access/correction etc), contact us at:
enquiries@sunenergyexperts.com.au